1. Overview
This policy governs all deposits and withdrawals on the Cordvertise platform. By depositing funds into your Cordvertise account, you agree to the terms set out in this policy in full.
Cordvertise operates a prepaid credit model. Advertisers deposit funds in advance, which are consumed when confirmed campaign actions occur — such as a verified ad view, click, server join, stay, or survey completion.
Cordvertise does not offer refunds. All deposits are final. Once funds are deposited, they can only be used for campaign spend on the platform. They cannot be returned.
For questions about this policy, contact us at [email protected].
2. No refunds on deposits
All deposits made to a Cordvertise advertiser account are non-refundable, whether spent or unspent. A deposit is a commitment to spend those funds on the platform. Unused credit balance remains in your account and can be applied to future campaigns, but it cannot be converted back to cash or withdrawn.
This applies regardless of:
- Whether the campaign achieved your desired business outcome.
- Whether you were satisfied with the quality of the traffic or audience.
- Whether you paused, cancelled, or deleted the campaign.
- Whether the funds have been spent or are still sitting unused on your account.
- Any change in your business circumstances, intentions, or plans.
3. Withdrawals — earned funds only
Withdrawals are available exclusively for earned funds — money you have earned through the Cordvertise partner programme (publisher revenue) or the referral/affiliate programme. These are funds Cordvertise owes you for delivering ad inventory or referring paying customers.
Deposited advertiser funds are not withdrawable under any circumstances. The withdrawal feature on your dashboard is only available for your earned partner and affiliate balance.
Withdrawal requests are reviewed manually. Once approved, payouts are processed via the method you select (PayPal, Revolut, bank transfer, or USDT). Processing times vary by method.
4. Spent credits are strictly non-refundable
Credits consumed by confirmed billable campaign actions are non-refundable under any circumstances. This applies to all of the following action types:
- Views — confirmed ad view, billed at the moment of confirmation. Final.
- Clicks — verified click on an ad tracking link. Billed when recorded. Final.
- Joins — confirmed Discord server join via a join campaign. Billed when verified. Final.
- Stays — confirmed stay for the required duration. Billed when confirmed. Final.
- Survey completions — verified survey completion including user reward and platform fee. Billed when recorded. Final.
Each of these represents a real, verified outcome delivered to you as the advertiser. The action has already occurred and cannot be undone. Accordingly the cost cannot be reversed.
5. Free credits and bonus credits
Credits awarded free of charge — including referral bonuses, daily claim credits, promotional credits, and any other credits not directly corresponding to a monetary deposit — have no cash value and cannot be withdrawn under any circumstances. These credits may be used to run campaigns but cannot be converted to money.
6. Billing disputes
If you believe a billing event was recorded in error — for example, a confirmed action that you believe did not actually occur or was caused by a technical fault on Cordvertise's part — you may raise a billing dispute within 30 days of the event by contacting [email protected] with:
- Your account email address.
- The campaign ID and approximate date and time of the disputed event.
- A description of why you believe the billing was erroneous.
- Any supporting evidence.
We investigate disputes using our internal delivery records and audit logs. We do not accept disputes based on dissatisfaction with campaign performance or audience quality — disputes must identify a specific technical error. If a dispute is upheld, the affected credits are reinstated to your account balance. We do not issue cash payments for upheld billing disputes. Disputes submitted more than 30 days after the event will not be considered.
7. Chargebacks and payment reversals
Initiating a chargeback or payment reversal with your bank or payment provider is a breach of these terms. If you have an issue with a charge, contact us at [email protected] before initiating a chargeback.
Where a chargeback is filed:
- Your account will be immediately suspended pending investigation.
- Any credits remaining in your account will be frozen.
- We reserve the right to contest the chargeback using our delivery records and audit logs.
- Accounts found to have filed fraudulent or bad-faith chargebacks may be permanently banned and referred to relevant authorities.
8. Changes to this policy
We may update this policy from time to time. Material changes will be communicated by updating the "Last updated" date below. Your continued use of the platform after a change constitutes acceptance of the updated policy.
Last updated: April 2026